Refunds & Cancellation Policy
Official Policy of FOGS Consultants and Advisory (Merchant of Record)
Overview of Advisory Billing & Milestones
Expert Forge operates on a milestone-based engagement model. Enterprise clients deposit milestone funds in advance with FOGS Consultants to authorize expert work. Funds are safeguarded and deliverables are reviewed prior to final release.
1. Milestone Funding & Advance Cancellations
A client may cancel an upcoming unstarted milestone at any time prior to the expert initiating deliverable work. Upon cancellation of an unstarted milestone, the client is eligible for a 100% refund of the net milestone amount paid to FOGS Consultants.
2. Deliverable Review Period & Dispute Window
When an expert submits milestone deliverables through the platform, the client has a 7-calendar-day review window to inspect the submission. During this window, the client may:
- Approve the deliverable: Authorizes milestone completion and schedules expert remuneration.
- Request revisions: Submit specific technical feedback for revision per the Statement of Work.
- Escalate a dispute: Flag non-delivery, non-performance, or material defect for FOGS dispute arbitration.
3. Authorised Refund Workflows & Approvals
Refunds must be formally initiated through the FOGS Client Billing Portal or requested in writing to billing@fogsconsultants.com.
Refund requests are investigated and adjudicated by the FOGS Platform Administrator within 3 business days. If the dispute confirms an expert failed to satisfy agreed contractual requirements and no satisfactory revision is possible, an authorized refund is approved.
4. Refund Processing Timelines & Methods
All approved refunds are credited back to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI) through our payment gateway partner, Cashfree Payments.
- UPI & Net Banking: 2 to 4 business days from approval.
- Credit / Debit Cards: 5 to 7 business days, depending on the card-issuing bank.
In accordance with Reserve Bank of India (RBI) directives, cash refunds or transfers to non-originating accounts are strictly prohibited.
5. Taxes & Statutory Invoicing
Upon issuance of an approved refund, FOGS Consultants issues a formal GST Credit Note under the applicable statutory classification and invoicing GSTIN, adjusting both the service fee and applicable GST charges in accordance with Section 34 of the CGST Act.
6. Assistance & Support Desk
For any billing inquiries, payment reconciliation questions, or refund status requests, please reach our Billing Desk at:
Email: info@fogsconsultants.com
Phone: +91 88919 09965